MANAGING CONFLICT - PROJECT MANAGEMENT LEADERSHIP SERIES

Increasing global competition, ever heightening client expectations and the magnitude of projects require well honed project management leadership skills. This is one in a series of five classes that focuses on the human side of managing a project. Classes may be taken in any order; a certificate of Project Management Leadership completion is given once all five classes have been taken.

In this class, Project Managers will develop essential skills in understanding and managing conflict on their projects.

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WHAT YOU WILL LEARN

• Your personal conflict style through a self assessment instrument
• Strategies that help you manage conflict effectively
• How to use the 5 key conflict management strategies
• Methods of increasing collaboration by developing negotiation and bargaining tips and techniques
• Techniques for dealing with the different relational skills needed in each project phase

CLASS TOPICS

• Self assessment – conflict management style
• Conflict management styles  
• Sources of conflict on a project
• Role of the Project Manager in managing conflict and building trust
• Strategies to minimize conflict
• Conflict methods by project phase
• Negotiation, compromise and collaboration

WHY YOU SHOULD TAKE THIS CLASS

• Experience ‘in depth’ class discussion on how to deal with people issues
• “Cookie cutter” formula based management does not work; learn how to treat each person as a unique individual
• Receive ongoing support as you use these tools in the real world
• Understand how your personal style affects the behavior of others
• 1.5 day class over 2 weeks fits easily into your schedule
• 1 hour of phone consultation after the end of class